The community care service environment grows more complicated by the day. Demographic, technological and economic shifts are placing unprecedented demand on health, aged care and human services organisations.
A unified and clear view of data and actionable insights across business functions is now crucial for service organisations to ensure compliance, financial stability, and the highest quality care.
Using an integrated, cloud-based technology solution, KPMG Community Care can help providers navigate these evolving demands.
Transform your service delivery with KPMG Community Care
Learn how KPMG's cloud-based care management solution helps providers meet the growing demands of community care services.
What is KPMG Community Care?
KPMG Community Care plan-to-pay is software that simplifies managing and analysing client, employee and financial data, while prioritising security. Backed by leading Microsoft cloud technology, it is an integrated solution spanning customer and workforce management, mobile service delivery and claims/billing management.
Our solution seamlessly integrates finance, HR, awards/payroll, GRC and sales and marketing systems. KPMG Community Care centralises data management and enables real-time information sharing across a fully connected digital ecosystem ready to meet the challenges ahead.
Connected community care
Discover an end-to-end, cloud-based platform helping providers navigate the evolving demands of community care services.
KPMG Community Care software provides our clients with:
- a secure, future-ready and scalable platform that optimises productivity, compliance and financial performance
- a decreased administration burden combined with reduced costs and risks
- access to ongoing investment and innovation for continuous improvement through regular upgrades – available as part of maintenance and support
- the combined benefits of Microsoft world-leading cloud software, infrastructure and AI technology and KPMG deep sector expertise at subsidised fees
- the peace of mind partnering with a ISO27017:2015 Cloud Security and ISO27001:2022 certified organisation.
Watch: KPMG Community Care
Features: KPMG’s all in one dynamic community care
KPMG Community Care plan-to-pay software streamlines your business functions by leveraging Microsoft Dynamics 365, AI and Azure Cloud technology, offering in-built security, scalability, and performance. Our solution delivers customer and workforce efficiencies through user-friendly, secure data and document management, and a suite of reporting dashboards and MS collaboration tools.
Customer management
- Enquiry management
- Referral management
- Waitlist management
- Property finder
- Digital forms engine/assessments
- Dashboard and reporting
- Care plans and agreements
- Goal setting
- BSP/ RP reporting
- Fund/budget management (disability, aged care, block, fee for service)
Rostering and scheduling
- Dynamic and fixed location rostering (SIL)
- Optimised scheduling – care worker availability, skills, awards, travel, preferences
- Dashboard and reporting
- Integration with HR/LMS
- Brokerage/agency management
- Roster costing and forecasting
Mobile service delivery
- Notifications and alerts
- Case notes, goal tracking, progress notes
- Client history online
- Clock on/off time and attendance
- Incident management (integration with GRC)
- Travel management
- Sleepover/break management
- Handover notes
- Integration with awards/payroll and billing
Billing and claims
- Billing interpretation based on funding rules
- Invoicing
- Claims (NDIS, HCP, CHSP/DEX, Support at Home)
- NDIS price updates
- Budget versus actual financial analysis
- Finance integration
- Dashboard and reporting
Want to know more? Contact our team for a no-obligation discovery consultation.
Why choose KPMG Community Care?
Collaborating for optimal care
Our Community Care software brings together KPMG’s longstanding and deep sector expertise with world-leading Microsoft technology.
The benefits of our collaboration with Microsoft include reduced cost and time to market. A KPMG and Microsoft partnership subsidises licence and services fees to offer highly competitive cost of acquisition and ownership to our customers.
Innovating with purpose
We’re meeting the evolving needs of community care service providers.
Driven by passion for making a meaningful impact, we actively engage in strategic sector partnerships and seek input from those who navigate challenges daily. Our inclusive team fosters collaboration and innovation by incorporating the valuable perspectives of our subject matter experts with lived industry experience. This approach ensures KPMG Community Care software is uniquely positioned to meet the evolving needs of care providers.
Designed for genuine health service impact
We’re driving down time, cost, and risk across your connected digital ecosystem.
The decision to enter this space was more than just a business move; it was a conscious effort to contribute to sector improvements by providing a connected, industry standard platform. KPMG Community Care reduces time, cost and risk, to boost efficiencies for care providers and the customers they serve.
How KPMG can help
KPMG Community Care supports a range of service providers including:
- disability
- in-home aged care
- community health
- case management for mental health, drug and alcohol, children, youth and family programs
- employment assurance programs (EAP).
Talk to us to discuss whether our Community Care solution is right for you.
Community Care frequently asked questions
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How will KPMG Community Care support my service organisation? KPMG Community Care combines a user-friendly interface with deep, highly detailed data insights. Whether you are a beginner or data analyst, you will get the clarity and power you need, without the complexity.
Explore just some of the standout features of our plan-to-pay software:
- Centralised case management: Access client data, assessments, care plans, and progress notes all in one secure platform. Keep everyone informed and aligned with real-time updates.
- Intelligent staff rostering: Save time with smart, automated scheduling that matches the right staff to the right client, every time. Avoid double bookings, no-shows, or last-minute changes.
- Mobile-ready, field-tested: Whether in the office or on the go, staff can update notes, check shifts, or communicate with the team – straight from their mobile device.
- Real-time insights and reporting: Make informed decisions with built-in dashboards and compliance-ready reports. Track performance and spot trends to stay audit ready.
- Secure and compliant: Our platform meets top industry standards for data protection and privacy, ensuring your organisation remains safe, reliable, and fully compliant.
We have designed the Community Care platform with ease of use in mind, so you don’t need technical knowledge to use it. Our intuitive dashboard, smart filters, and step-by-step visuals guide you every step of the way.
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What industries does KPMG Community Care support? - In-home aged care (HCP, CHSP, Support at Home)
- Disability (NDIS)
- Employment assurance (EAP)
- Community health – mental health, alcohol and drug, child, youth and family programs.
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What is included in the Community Care solution? The KPMG Community Care plan-to-pay software covers the following operational processes:
- customer management
- workforce management – rostering and scheduling
- care/service delivery (Including mobile)
- claims, billing and reporting, with elements of financial management.
Community Care is a fully managed, off-the-shelf industry solution with in-built business processes, funding rules, and regulatory compliances. It also features a mobile app for field staff.
Want to know more? Register to speak to one of our team for a no-obligation discovery consultation.
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Who are the KPMG Community Care team? Our team is a diverse force, uniting various cultures, genders, ages, and backgrounds. Our inclusive mix fosters collaboration and technology innovation, while incorporating the valuable perspectives of our subject matter experts with lived industry experience.
Our team hasn’t happened by chance. It is designed to ensure KPMG Community Care remains at the forefront of industry trends and best practice.
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Is the data secure? Data privacy and protection are our top priorities. Community Care was built on the Microsoft Dynamics 365 platform and powered by Microsoft’s widely used Azure Cloud. The platform leverages fully cloud-native technology, offering the benefits of security, scalability, and performance. All data is maintained in Australia.
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Is the data up-to-date and customisable? Data is updated in real time or near real time, depending on the data source. You will always see the most current information available. You can fully customise your dashboards, choose what data to display, apply filters, set alerts, and create your own reports. The data works the way you need it to.
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Is there a mobile version? Yes, there is. Our platform is fully responsive and works seamlessly on mobiles, tablets, and desktop devices. You can access your data anytime, anywhere.
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What additional value can KPMG bring to a transformation project? In addition to the core Community Care platform, we have access to the broader KPMG ecosystem and the Health, Ageing and Human Services team who come with deep and longstanding sector expertise. Plus, we have technology expertise in the areas of:
- change management services
- data migration and integration services
- risk and compliance – leveraging KPMG’s own AI-driven KymChat and KymCompliance solutions.
Register for a no-obligation discovery consultation with one of our consultants to determine whether KPMG Community Care is the right solution for you.
Our digital ecosystem
We’re proud to be:
- 2024 Microsoft ANZ Business Transformation Partner of the Year
- an advisory partner supporting the UTS Human Technology Institute validating the fairness, accuracy and accountability at the heart of technology
